Customer Support Executive

About the Role:

Seeking a Customer Support Executive professional to proactively engage with customers, address inquiries, and analyze feedback to enhance product offerings. This role involves effective communication, problem-solving, cross-functional collaboration, and a customer-centric mindset. Fresh graduates are welcome to apply.

What You'll Do:

• Identify and Understand Customer Needs: Proactively engage with customers to identify their needs, concerns, and expectations. Take initiative to maintain positive customer experiences.
• Effective Communication: Respond to customer inquiries, concerns, and feedback through various communication channels, including email, social media, and chat applications. Provide timely and effective solutions to address customer issues and inquiries.
• Product Feedback Analysis: Gather, analyse, and interpret customer feedback on our product ranges and new releases. Use this feedback to identify areas for improvement and provide insights to the product development team.
• Report Preparation: Prepare regular reports summarising customer feedback, trends, and areas for improvement. Present these reports to the relevant teams within the company to drive positive changes.
• Proactive Problem Solving: Take the initiative to resolve customer issues and challenges. Collaborate with different departments to find solutions that enhance customer satisfaction.
• Customer Education: Educate customers on product features, benefits, and best practices, ensuring they maximise their product experience.
• Quality Assurance: Monitor and maintain high-quality interactions with customers, maintaining a friendly and professional tone at all times.
• Team Collaboration: Collaborate with other departments, such as sales and product development, to share insights gained from customer interactions and improve products and services.
• Continuous Learning: Stay updated with product knowledge and industry trends to provide accurate and relevant information to customers.

What We're Looking For

• Bachelor's degree in Computer Science or relevant fields
• Working Hours: (6PM – 2AM)PKT or (2AM- 10AM)PKT
• Excellent written and verbal communication skills.
• Previous working experience with international customers.
• Customer-centric mindset with a genuine desire to help customers.
• Excellent problem-solving skills and the ability to think on your feet.
• Ability to work effectively in a fast-paced, dynamic environment.
• Proficiency in using various communication tools and software.
• Strong organisational and time-management skills.
• Team player with a positive attitude.
• Empathy and active listening skills.